Spinbara Casino - Player's withdrawal is delayed.

Hi!

In 23.08.2025. this casino payed out my 3 withdrawals. 3 x 500€ but my bank didin’t like those payments and they sended back this money to spinbara bank in the second this money were receved.

I needed to wait 1-5 days. Now I have waited for 11 days but money is still not added to my game account! in chat - they tell me that i will receve email but no information is coming. my vip maneger is adding information to financal department about this situation and no answers! what I have to do to get back my money?

Talked with bank, they sended me all the proofs about this money, that status is completed at 23.08. and money is sended back to sender. I don’t know what else can I do! HELPPP

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously withdrawn winnings using this payment method successfully?
• Do I understand the casino has already launched an investigation regarding the issue based on the provided evidence?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi, Tomas! Thank you for helping me.

1. No, this was my first withdrawal from this casino. Revolut Bank didn't like these payments and they sent money back to the recipient in the second this money came in.
2. I don't think so. Every day when I ask again I have to tell the whole situation again. Every time they answer the same thing, that the situation has been sent to the department and they will notify me by e-mail. Haven’t receved any e-mail by them.
3. I don’t have much screenshots by support chat. Didn’t think before that they will be needed.

I will send you e-mail with proof that bank those payments have completed at 23.08.

Thanks for your reply and the information provided.

• Was the restriction on your bank account lifted?
• Have any of the payouts from the casino to your bank account been processed without issues?
• Has the casino agreed to process the payout via an alternative payment method?

Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear vidmants,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas