The player from Germany had been waiting for two weeks to withdraw €1,500 from Spinbara, divided into three transactions. Despite daily promises from the live chat that the payouts were being finalized, he had not received the funds and was aware of faster payout processes at other casinos. The Complaints Team was unable to proceed with the investigation or provide solutions due to the lack of response from him, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Spinbara Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Spinbara Casino
Safety Index:Very highCase summary
Discussion
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5 months ago
Translation
I won at Spinbara on the very first evening and wanted to withdraw €1,500. I split the withdrawal into 1 x 500 Skrill, 1 x 500 bank transfer, and 1 x 500 credit card. In the live chat, I'm promised every day that the payouts are being finalized and that the call center staff will personally take care of them. I saved the chats. I know of similar casinos like Spinsy where payouts take a maximum of three days. 14 days can't be right.
Automatic translation:
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear kyrill030,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which payment method to deposit your funds have you opted for?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 months ago
Dear kyrill030,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
