The player from British Columbia won $750 on March 15 and has been waiting over two weeks for her withdrawal. Despite multiple contacts with customer support, she continues to receive the same response about a surge in withdrawals.
Spinbara Casino - Player’s winnings are delayed.
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Spinbara Casino
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3 days ago
Won $750 on March. 15/26, tried to withdrawl and I still haven't received my winnings, its been over 2 weeks. I have contacted the support through email and fhe live customers numerius times and give me the same anwser, that the are having a suge of withdrawls and for me to be patient.
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18 hours ago
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18 hours ago
Dear WestCoastt,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
