Spinbara Casino - Player's account verification is delayed.

Hi guys,

I created my account after reading the guru review for Spinbara. First deposited about 30000 NOK which I lost and then another 20.000 NOK I got lucky and won some money, but I only received 2 withdrawals before they blocked this option for me..

I have 244000 NOK + 10000 NOK withdrawal pending left in my account that I cannot withdrawal because the casino doesn’t verify me.

I sent all documents in perfect quality, but the only answer in chat I get is you will be contacted soon.

I was also promised a VIP manager who would help me with faster verification & withdrawals. Nobody contacted me.

After several chats and emails I have been told that my case has been escalated to a manager etc etc and that I just need to wait.

Last message from chat today they said 3 business days after receiving documents and it’s been a week already.

They are dragging this out as long as possible in hopes I loose it all. Came close to doing that once actually so thats why I am making this complaint.

What can I do? Heard other players who’s waited over 30 days just for KYC..

Worth mentioning that I never used any bonuses. Won most of it on slots, live blackjack and sports.

Attachments of chat/emails can be posted once relevant.

Best regards,

Petey

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether the casino requested any documents from you? Which documents were you asked to provide if any
• Could you please share with me your communication with the casino when you contacted them to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas