HomeComplaintsSpinbara Casino - Player's account is blocked without reason.

Spinbara Casino - Player's account is blocked without reason.

Opened
Current status

Waiting for player to reply

5d 16h 58m 8s

Spinbara Casino
Safety Index 8.3 High

Case summary

The player from Italy reports being blocked on the Spin Ara/Dragonia/RTBet platforms after transferring money via PlayID, citing violation of terms 9.1, 9.3, and 9.4, which he claims he has not violated. He requests Casino Guru's intervention regarding this issue.

Written by Tomas
Complaint Specialist
Submitted: 22 Jul 2026
Public
Public
2 days ago
itTranslationgb

Good evening casino guru I am contacting you regarding a report to be made to spin ara/dragonia/rtbet as I transferred money via PlayID on their platforms and I was blocked for the classic terms that they always say 9.1 / 9.3 / 9.4 which I have not violated,

I would like to point out that Bassbet had said the same thing but is now collaborating.

I ask Casino Guru to intervene on the matter.


Thanks in advance,

I remain at your disposal

Automatic translation:
Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • Was your account at Bassbet closed citing the same rules?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Nannict has 5d 16h 58m 8s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.