Spinbara Casino - Player's account is blocked without reason.

Buonasera casinò guru vi contatto in merito una segnalazione da fare a spin ara/dragonia/rtbet in quanto ho passato dei soldi tramite PlayID nelle loro piattaforme e sono stato bloccato per i classici termini che dicono sempre loro 9.1 / 9.3 / 9.4 che non ho violato ,

Ci tengo a precisare che Bassbet aveva detto la stessa cosa però ora sta collaborando .

Chiedo a casinò guru di intervenire sulla vicenda .

Grazie in anticipo,

Rimango a vostra disposizione

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your account at Bassbet closed citing the same rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ciao ti ho mandato un e-mail con tutti i dettagli fammi sapere

Non ho ricevuto ancora una risposta

Thanks for your reply.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked? (dates)
• Could you please share a screenshot of the error you received when trying to log in to your player account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Ti ho mandato tutto un paio di giorni fa mi puoi dare una risposta? Grazie

Thanks for your patience.

I went over your emails sent on 23/7 and 3/8; however, some of my questions weren't answered.

Kindly let me know which games you played at Spinbara online casino before you requested a payout. If you didn't play any games after you transferred funds from the other casino, please point it out.

If you activated any bonuses in Spinbara casino, please let me know which ones.

Looking forward to your reply.

Ho giocato alla roulette e poi ho prelevato

Dear Nannict,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.v@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Nannict,

My name is Michal, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear Spinbara Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Dear Michal,

Kindly be informed that our team is looking into your request and we'll return to you shortly via email with the relevant evidence.

Thank you for your cooperation.

Kind Regards,

Spinbara Casino Team

Dear Spinbara Casino,

Thank you for the reply. We will be waiting for your updates.