Spinbara Casino - Player's account is blocked without reason.

Good evening casino guru I am contacting you regarding a report to be made to spin ara/dragonia/rtbet as I transferred money via PlayID on their platforms and I was blocked for the classic terms that they always say 9.1 / 9.3 / 9.4 which I have not violated,

I would like to point out that Bassbet had said the same thing but is now collaborating.

I ask Casino Guru to intervene on the matter.

Thanks in advance,

I remain at your disposal

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was your account at Bassbet closed citing the same rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I sent you an email with all the details let me know

I haven't received a response yet

Thanks for your reply.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked? (dates)
• Could you please share a screenshot of the error you received when trying to log in to your player account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

I sent you everything a couple of days ago. Can you give me an answer? Thanks.

Thanks for your patience.

I went over your emails sent on 23/7 and 3/8; however, some of my questions weren't answered.

Kindly let me know which games you played at Spinbara online casino before you requested a payout. If you didn't play any games after you transferred funds from the other casino, please point it out.

If you activated any bonuses in Spinbara casino, please let me know which ones.

Looking forward to your reply.

I played roulette and then I withdrew

Dear Nannict,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.v@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Nannict,

My name is Michal, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear Spinbara Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Dear Michal,

Kindly be informed that our team is looking into your request and we'll return to you shortly via email with the relevant evidence.

Thank you for your cooperation.

Kind Regards,

Spinbara Casino Team

Dear Spinbara Casino,

Thank you for the reply. We will be waiting for your updates.

Dear all,

We would like to kindly inform you that the funds were added back to the player's gaming account.

Dear Nannict,

We kindly request to check the email received and provide us the required bank details in order to proceed with the payment.

Thank you all for your cooperation.

Kind Regards,

Spinbara Casino Team

I forwarded everything via email,

I'm waiting for the money.

Thank you

Dear Nannict,

We are pleased to inform you that your payment is in process.

Thank you for your cooperation.

Kind Regards,

Spinbara Casino Team

I received the email,

However, as soon as I receive the money into my account I will resolve the complaint.

Dear Nannict,

We are happy to confirm that your payment has been successfully completed.

We wish you all the best to your future activities!

Kind Regards,

Spinbara Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nannict,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal