Spinbara Casino - Player's account has not been closed.

Hallo, trotz mehrfacher Aufforderung wird mein konto bei spinbara nicht gelöscht.

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Dear Peppino0511,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

• Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru.

Thank you very much for your cooperation.

Best regards,

Kristina

Weil ich spielsücjtig bin und es in den Griff bekommen möchte. Ich leite die letzte Mail weiter. Bitte bitte bitte sorgen Sie dafür dass mein Spielerkonto dort geschlossen wird.

Thank you for your response, Peppino0511. I have received your email; however, I am unable to see the intended recipient, and the message does not indicate that you are experiencing a gambling problem. Both of these details are crucial for us to validate the self-exclusion.

Could you kindly forward the original self-exclusion to me as an attachment? Thank you for your cooperation.

Dear Peppino0511,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo, ich schicke nochmal eine Mail.