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HomeComplaintsSpinbara Casino - Player's account has been closed without notice.

Spinbara Casino - Player's account has been closed without notice.

Opened
Current status

Waiting for player to reply

5d 22h 45m 29s

Spinbara Casino
Safety Index:Very high

Case summary

The player from Czech Republic deposited about 40,000 CZK at Spinbara casino and won multiple times but has not received his approved withdrawal of 20,000 CZK. After applying for another withdrawal of 90,000 CZK, he discovers he cannot log in to his account and is told that he no longer has an account, while his emails go undelivered.

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2 weeks ago
Translation

Hello, I played at the Spinbara casino. I threw in about 40,000 here and there before I won the first time. I applied for 20,000.kc. They approved it but didn't send it. Then I won again and applied for another withdrawal of 90,000kc. They didn't write anything. So I tried to log in. But it didn't work. I wrote to them and they said I didn't have an account with them. And when I tried to send them an email, they wouldn't deliver it.

Automatic translation:
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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino. I checked the information you provided in both of your complaint submissions. Please note that only one complaint will be published. On the screenshots, the wins and balance don't appear to belong to Spinbara casino, as the logo of the casino doesn't match Spinbara, and the website on the screenshot says gbet.6xyz

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please clarify what is the name and the website of the casino where you deposited money?
  • Have you received any confirmation email from Spinbara that your account has been registered?
  • Please share any supporting screenshots here or send the information to my email at [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas

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1 week ago

Thanks for sharing the information with me via email.

  • Have you regained access to the website and your Spinbara account since your last post?
  • Did the casino process your payout in part or in full since your last post?

Please let me know.

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yesterday

Dear Kmes86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kmes86 has 5d 22h 45m 29s to reply

Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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