The player from Italy has his account blocked and a withdrawal of €1194 cancelled without any communication from the casino despite achieving VIP status. He seeks assistance to recover his total balance.
Spinbara Casino - Player’s account has been closed and withdrawal cancelled.
Opened
Current status
Waiting for player to reply
6d 21h 39m 44s
Spinbara Casino
Safety Index:HighCase summary
Discussion
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21 hours ago
Translation
Hello, after playing at this casino for several weeks and even reaching VIP status, to my great surprise, today my requested withdrawal was cancelled and, without any communication from the casino, my account was also blocked.
I would like the casino to pay out my total balance of €1194 that I have accumulated playing slots on their site over the past few weeks.
I hope you can help me, thanks in advance
Automatic translation:
Public
Public
2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please clarify when exactly your account was created?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
