The player from Austria has her account closed by Cleobetra Casino after threatening to involve lawyers over a money dispute. She deposited 1000 euros and lost it all, attempting to permanently close her account through self-exclusion without response. Now, she seeks help to recover her lost funds.
Spinbara Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
5d 3h 45m 50s
Spinbara Casino
Safety Index 8.3 HighCase summary
Discussion
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3 weeks ago
Translation
Hello, I have a request: can you help me? I have a problem with a game.
I created an account at Cleobetra Casino and sent an email stating that I would involve lawyers if I didn't receive my money.
Then they closed my account out of fear.
Within a very short time, I deposited 100 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. My last email was on June 19th.
Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Diana24;
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
- Have you informed the casino of your gambling issues at any point before depositing and playing?
- Was your account closed after you informed the casino of your gambling issues?
- Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru
Thank you in advance for your cooperation.
Best regards,
Tomas
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3 weeks ago
TranslationAre you aware that I have sent several emails?
My account was closed after a legal threat.
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2 weeks ago
Thanks for your reply.
When have you been active in Spinbara Casino?
When was the first time you informed the casino of your gambling issues?
Thanks in advance for a more detailed explanation and timeline of events.
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2 weeks ago
TranslationActive from May 10th, 2026 to May 20th, 2026. I informed them immediately after my registration and received no response.
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1 week ago
Thanks for your reply.
Based on your description of events, you were active between May 10th, 2026 to May 20th, 2026. The email you sent to me as evidence is dated June 19th.
You wrote: (translated)
I tried several times to close my account permanently via self-exclusion, but they didn't respond.
Please send me any evidence that you informed the casino of your gambling issues before you deposited and played.
My email is tomas@casino.guru
Thanks in advance for your cooperation.
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2 days ago
Dear Diana24,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
