Spinbara Casino - Player's account closure request is ignored.

Hello!

I would like to file a complaint about the questionable activities of spinbara.com casino.

I am a gambling addict and have tried to close all my online casino accounts.

14.2 I asked the casino to close my account because my gambling has gotten out of control. Instead of closing the account, the casino offered 3x €50 bonuses with a 1x wagering requirement. I used these and asked to close the account again on 17.2.2026

My subsequent request was never responded to and I ended up losing a large sum (€2500) in one day. I understand that casinos are obliged to close an account upon request. Is there anything I can do about it? It is distressing to know that a casino has an open account available at all times.

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Dear Kiru,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear Kiru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru