The player from Finland requested account closure a month ago, but it reopened without resolution. Despite multiple requests through email and chat, his account remains open, and he receives no satisfactory response from support.
Spinbara Casino - Player’s account closure is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 14m 10s
Spinbara Casino
Safety Index:HighCase summary
Discussion
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8 hours ago
I ask closure my account one month ago and it closed. Now its open again and i ask closure twice by email and twice by chat but it still open.
Emails no one answer anything.
Chat support just ask send more emails and promise at closure happen soon as possible
How can close account on this casino? Any other way if casino dont wanna make it?
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1 hour ago
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1 hour ago
Dear Jamethai888,
Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:
Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.
On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).
Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru.
Thank you very much for your cooperation.
Best regards,
Kristina
