The player from Greece wanted to discuss his casino account with support; however, the support did not respond. The Complaints Team attempted to engage with the player by asking for clarification on his issues and extending the response time, but due to a lack of communication from the player, the complaint was closed. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Spinbara Casino - Player is inquiring about account closure.
Closed
Our verdict
Player stopped responding
Amount: ??
Spinbara Casino
Safety Index:Very highCase summary
Discussion
Public
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6 months ago
Translation
I have sent 3 emails about closing my account and they are not responding.
Automatic translation:
Public
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify whether you wish to close or reopen your account?
- Is there any withdrawable balance on your casino account?
- Could you please explain when the incident happened?
- When was the last time you were in contact with casino support, and what did you discuss?
- Could you please explain what you requested from the casino support in your emails to them?
- Could you please share your attempts to contact the casino regarding the issue? Send emails or chat transcripts to my email at [email protected] for review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Thank you for your patience, and stay safe.
Public
Public
6 months ago
Dear spyros_kork,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
