The player from Germany is experiencing a delay in withdrawing €2500 from his winnings, which he requested two weeks ago. While the initial €2000 was paid promptly, the remaining amount has exceeded the 14-day waiting period.
Spinbara Casino - Player faces a delayed withdrawal request.
Opened
Current status
Waiting for Casino Guru to reply
5d 2h 58m 8s
Spinbara Casino
Safety Index 8.4 HighCase summary
Discussion
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3 days ago
Translation
Dear Casino Guru Team,
I've been waiting for my payout for several days now.
The winnings amounted to €4500. The first €2000 were paid promptly, but unfortunately the remaining €2500 has already exceeded the 14-day waiting period.
I would appreciate your support.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Isii_i,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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2 days ago
TranslationHello Kristina,
No, KYC was not required.
The last 4 payouts were made/requested on:
03.08. / 04.08. / 05.08. / 13.08.
The withdrawals from August 3rd, 4th, and 5th took place on August 13th. The payment request from August 13th was processed on August 14th.
Currently, €1,000 is outstanding, plus 3 payouts of €500 each from August 13th, 14th, and 15th.
I never play with bonuses 🙂
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