The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had reviewed the situation and determined that the issue primarily involved the payment provider, FunID, rather than the casino itself. As the team specialized in casino-related complaints, they had advised the player to contact FunID directly for further assistance. Consequently, the complaint had been rejected due to the inability to resolve the issue through the casino channels.
Spinbara Casino - Player claims that payment has been delayed.
Closed
Our verdict
Other
Amount: €65
Spinbara Casino
Safety Index 8.5 HighCase summary
Discussion
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10 months ago
Translation
Dear Casino Guru Team,
I hereby file a complaint against the online casinos SpinBara, amuna ra and Rabona, as several payouts that were successfully transferred to FunID are still pending.
Summary of the case:
SpinBara Casino:
– When I won the game Amuna Ra, I transferred €200 to my FunID.
– In addition, I requested €170 for direct payment.
– Of a further transfer of €65, only €40 was paid out.
– So a large part of my balance was not paid out.
Rabona Casino:
– I transferred to FunID twice and requested a total of €144 for withdrawal.
– The first payout was on February 7, 2025, the last on July 6, 2025.
– Here too, no full payments have been made to date.
Further information:
– FunID was used as a transfer method, but I don't have access to the funds.
– Both casinos either do not respond or refer to FunID.
– I have receipts and screenshots of the transactions if needed for clarification.
Funid keeps stringing me along.
I ask for your support and mediation in this case, as this is a clear violation of the withdrawal policy and I feel abandoned as a player.
Best regards
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10 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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10 months ago
TranslationThank you for your feedback. Unfortunately, there appears to have been a misunderstanding or misrepresentation of my original complaint.
I would like to clarify that I have successfully transferred a total of €509 to my FunID account. The amounts come from the following sources:
200 euros from Amuna Ra,
65 euros from Spinbara,
144 euros from Rabona,
Further amounts can be seen in the attached screenshots.
Although these amounts were successfully transferred to FunID, nothing has been paid out to my bank account yet. The payout status remains "pending."
FunID is an official payment method used by the casinos listed above. According to the information on the FunID platform, withdrawals should take a maximum of three business days. This deadline has already been exceeded.
When I contacted FunID, I simply received the response that they did not know where my money should be transferred – despite full verification of my data.
I therefore request that this correction of my original complaint be taken into account and that the matter be re-examined.
Thank you for your support.
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10 months ago
TranslationCorrection: My original complaint states that FunID said they didn't know where to transfer the money – that's not true. I entered all the necessary payment information correctly and confirmed it multiple times. Nevertheless, my money has been pending for [e.g., 14 days]. I request that this be corrected. FunID always replies the same thing: I should be patient, but they can't say when I'll receive my money; it's still in processing. The FunID app has also disappeared from the app store a few days ago.
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10 months ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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10 months ago
TranslationThank you for the reply. Unfortunately, I haven't received any further response. FunID keeps posting the same message as shown in the screenshot, and the casinos aren't responding either.
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10 months ago
TranslationI have uploaded the screenshot of the email from FunID.
This email is older – I have already submitted my driver's license, and my account was successfully verified by FunID at that time.
Nevertheless, they're now demanding a full KYC check again – for no reason. I'm still verified.
The money was never paid out to my bank account and is still in pending status at FunID.
The screenshot clearly shows that FunID is either deliberately delayed or not internally coordinated.
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10 months ago
Dear player, please note that this complaint concerns only Spinbara Casino. For issues related to the other two casinos, Amuna Ra and Rabona, please submit separate individual complaints.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you successfully withdrawn funds from SpinBara using this method before?
Could you please send me a current screenshot of your withdrawal history showing all details clearly?
Did you accumulate your winnings with or without an active bonus?
Could you please confirm that you have passed the KYC verification?
Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
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10 months ago
TranslationHello Dominika,
Thank you for your feedback. Here are my answers to your questions:
Yes, I have successfully withdrawn money from SpinBara Casino using the "FunID" method in the past.
I have uploaded the current screenshot of the payout history at FunID with the status "pending" here in the complaints section.
My winnings were achieved without an active bonus – no promotion was active, and I did not violate any wagering requirements.
I passed the KYC verification. I submitted my driver's license at the time, and my FunID account was verified. Only now—after the withdrawal—is FunID suddenly demanding a full KYC check again, even though nothing has changed.
Communication with the casino is very superficial. They simply state that the withdrawal was "successfully completed," even though the money was never transferred to my bank account – it remains pending with FunID to this day. Spinbara does not respond to questions regarding FunID.
I will be happy to send you screenshots from the chat and, if applicable, the original email from FunID to your email address.
Thank you for your support in this case!
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10 months ago
Dear player, please note that we do handle complaints related to payment providers, as our platform focuses primarily on issues involving online casinos. We would not be able to resolve this particular issue directly with the casino or reach a satisfactory outcome.
Given the nature of your concern, we recommend contacting the relevant payment provider directly for further assistance.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
