Spinbara Casino - Player believes that their withdrawal has been delayed.

Sehr geehrtes Team von Casino Guru,

seit dem 12.6.26 versuche ich Auszahlungen zu tätigen bei Spinbara.

Mir ist bewusst, dass man maximal 500 Euro am Tag und 3 laufende Auszahlungen aktiv haben kann.

Ich habe dort ein Echtgeld Guthaben von 7500 Euro.

Am 12.6.26 habe ich 2x 250 Euro veranlasst und am 22.6 noch einmal 400 Euro.

Den Support habe ich bereits mehrfach angeschrieben und immer wieder die selbe vorgefertigte Nachricht bekommen.

Alle Unterlagen sind vorhanden und ich habe bereits in der Vergangenheit erfolgreich Geld auszahlen können.

Die AGBs von Spinbara sagen, dass es 3-5 Werktage dauern kann wir sind mittlerweile bei weit mehr.

Es ist immer noch im ersten Schritt und die Auszahlung wird einfach nicht bearbeitet.

Es handelt sich bei dem Geld um ein reines Echtgeldguthaben.

Einen Weiteren Schriftverkehr mit Spinbara sehe ich von meiner Seite aus als nutzlos da dort immer wieder die selbe Antwort kommt.

Vielleicht könnt ihr mir ja helfen an das Geld zu kommen.

mit freundlichen Grüßen

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Dear Roberto4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Roberto4,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo,

danke für die Antwort.

Nein das Geld habe ich bisher leider nicht erhalten. Und neue Entwicklungen gibt es auch nicht heute habe ich erneut den Kontakt gesucht und wurde wieder mit einer Standard Antwort vertröstet.

mit freundlichen Grüßen

Dear Roberto4, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Roberto4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru