Spinbara Casino - Player believes that their withdrawal has been delayed.

Am 28.03.2026 habe ich bei Spinbara eine Auszahlung beantragt. Seit diesem Zeitpunkt befindet sich der Vorgang unverändert im Status „wird bearbeitet".

Ich habe mich bereits mehrfach an den Support gewandt. Dieser ist jedoch ausschließlich über Google Chrome erreichbar, was an sich schon ungewöhnlich ist. Leider erhalte ich dort lediglich wiederholt die gleichen vorgefertigten Antworten, die keinerlei konkrete Informationen zum aktuellen Stand meiner Auszahlung enthalten.

Diese Situation bereitet mir zunehmend Sorgen, da ich in letzter Zeit vermehrt Berichte gelesen habe, in denen davon die Rede ist, dass Auszahlungen teilweise gar nicht erfolgen. Vor diesem Hintergrund empfinde ich die fehlende Transparenz und die ausbleibende Klärung meines Anliegens als besonders problematisch.

Ich erwarte eine klare Auskunft zum Status meiner Auszahlung sowie eine zeitnahe Bearbeitung meines Antrags.

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Dear KarlMarx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear KarlMarx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear KarlMarx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Thank you for contacting us.

We kindly inform you that your withdrawal is successfully completed.

Kind regards,

Spinbara Casino

Dear KarlMarx,

I hope you are doing well.

The casino has informed us that your withdrawal has been successfully completed.

Could you please confirm whether you have already received your payout?

Thank you in advance for your confirmation.

Karla

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Karla Mayfly

Casino.Guru