SpinAUD Casino - Player's deposit is delayed.

I made a deposit of $253.00 with the payID i was provided with from spin AUD and they have refused to credit my account

They said "that receipt does not belong to our bank"

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinAUD Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits in the casino?
• Does the casino provide any confirmation from its systems upon making a deposit request to players from your perspective?
• Could you please share a screenshot of the payment instructions as they appear in the casino's cashier section for said payment method when attempting to make a deposit?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 27568303A,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru