The player from Germany won €4556 at Spinational, but his withdrawals have been pending for a month without explanation. He cannot request new withdrawals as they have been blocked, and no verification documents are required according to his account status.
Spinational Casino - Player’s withdrawals are delayed.
Opened
Current status
Waiting for player to reply
6d 21h 43m 43s
Spinational Casino
Safety Index:Below averageCase summary
Discussion
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Public
2 days ago
Translation
Hello, I won €4556 at Spinational and my withdrawals have been pending for a month without any explanation. I can't request new withdrawals because they've blocked them. No documents were requested for verification, and my account states that it doesn't need to be verified. I don't understand why nothing is happening and need your help. Here are screenshots from my account. 
Automatic translation:
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2 hours ago
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2 hours ago
Dear Honeywife,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Do you have any confirmation emails or messages regarding your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
