HomeComplaintsSpinational Casino - Player's withdrawal has been delayed.

Spinational Casino - Player's withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

0d 0h 46m 14s

Spinational Casino
Safety Index 6.4 Below average

Case summary

The player from Spain has been waiting for two weeks for a withdrawal and is experiencing issues with the process.

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3 weeks ago
esTranslationgb

Hello. I've been here for more than two ñsññe ñls. Hello. I've been here for more than two ñsññe ñls. Sorry.

Automatic translation:
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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Dear Moni54,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Spinational Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila


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2 weeks ago
esTranslationgb

I have three payments pending since May 28th. Both the VIP advisor via email and live chat have told me they apologize for the delay. I've verified the documents three times. They've supposedly validated them, but I hope they don't make me verify them again, since they say they're already verified. The total is 800, 1000, and 1000 plus bonus coins, which I can't use until the first withdrawal is processed. However, they do send me bonuses when I deposit, which I won't do until the withdrawals are credited.

Automatic translation:
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2 weeks ago

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Did you accumulate your winnings with or without an active bonus?
  • Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.


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1 week ago

Dear Moni54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Moni54 has 0d 0h 46m 14s to reply

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