Spinational Casino - Player's withdrawal has been delayed.

Hello. I've been here for more than two ñsññe ñls. Hello. I've been here for more than two ñsññe ñls. Sorry.

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Dear Moni54,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Spinational Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila

I have three payments pending since May 28th. Both the VIP advisor via email and live chat have told me they apologize for the delay. I've verified the documents three times. They've supposedly validated them, but I hope they don't make me verify them again, since they say they're already verified. The total is 800, 1000, and 1000 plus bonus coins, which I can't use until the first withdrawal is processed. However, they do send me bonuses when I deposit, which I won't do until the withdrawals are credited.

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Dear Moni54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru