The player from Austria has been waiting for his €1500 payout from Spinational Casino since April 22, 2025, despite being informed that the payout would be processed shortly. The casino's normal processing time is three working days, leading to frustration with the delays.
Spinational Casino - Player's payout has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 16h 52m 2s
Spinational Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
4 days ago
Translation
I have been waiting for my payout since April 22, 2025.
The chat staff kept saying that the payout would be processed shortly, but they couldn't give an exact time.
Their normal processing time is 3 working days.
I'm fed up with these casinos because Luckybull Casino still hasn't paid out my €1500.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Mikilegend,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you please confirm if you have access to your account?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
