The player from Austria had waited for his €1500 payout from Spinational Casino since April 22, 2025, despite being informed that the payout would be processed shortly. The casino's normal processing time had been three working days, which led to frustration with the delays. The issue was resolved after the player confirmed receipt of the payment. We marked the complaint as resolved following the player's confirmation.
Spinational Casino - Player's payout has been delayed.
Resolved
Our verdict
Case closed
Amount: €350
Spinational Casino
Safety Index:Below averageCase summary
Discussion
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3 weeks ago
Translation
I have been waiting for my payout since April 22, 2025.
The chat staff kept saying that the payout would be processed shortly, but they couldn't give an exact time.
Their normal processing time is 3 working days.
I'm fed up with these casinos because Luckybull Casino still hasn't paid out my €1500.
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3 weeks ago
Important notice:
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Stay safe.
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3 weeks ago
Dear Mikilegend,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you please confirm if you have access to your account?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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3 weeks ago
TranslationI received the payment; the matter is resolved.
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2 weeks ago
Dear Mikilegend,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jean
Casino.Guru
