The player from Italy has a blocked account with a pending withdrawal request submitted on January 28th. Despite providing the requested documents and following up, he has not received any updates, and his withdrawal was canceled on April 7th without further response from the casino.
Spinational Casino - Player’s account is closed with canceled withdrawal.
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Waiting for Casino Guru to reply
5d 8h 29m 3s
Spinational Casino
Safety Index:Below averageCase summary
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3 days ago
Translation
Hello, my account was blocked over a month ago with a pending withdrawal. I would like my withdrawal and remaining balance paid out. My withdrawal was requested on January 28th.
On March 12th, I asked for information on when they would approve my withdrawal, they responded with this email in which they asked me for the documents:
I sent all the requested documents and the casino told me that I would have updates as soon as possible:
Too bad I haven't received any updates. My withdrawal was canceled on April 7th (I assume it's automatic because it's been a long time since I requested it). I emailed them again for more information, but they haven't even responded to this date.
I hope you can help me make sense of this mess.
Automatic translation:
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2 days ago
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2 days ago
Dear Spaffle,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
