The player from Italy attempts to deposit 20 euros at the casino, but the transaction remains pending or cancelled after 12 days. Although he provided all necessary checks, the funds have not been released.
Spinania Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
29d 14h 9m 42s
Spinania Casino
Safety Index:Below averageCase summary
Discussion
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Public
2 days ago
Translation
I paid 20 euros to https://921spinania.com/it/activities
casino and for 12 days it has been pending or cancelled they tell me I sent all the checks but they do not release the 20 euros but they do not arrive to me
Automatic translation:
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9 hours ago
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9 hours ago
Dear salvatorerand26,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards
Petra
