Spinania Casino - Player's account is closed and winnings are confiscated.

Έκανα εγγραφή σε αυτό το καζίνο έκανα αρκετές καταθέσεις χωρίς να χρησιμοποιηθεί κάποιο μπόνους και κέρδισα το ποσό των 2044,55 ευρώ και στη συνέχεια προσπάθησα να κάνω ταυτοποίηση του λογαριασμού και ανάληψη και ο λογαριασμός μου αποκλείστηκε χωρίς να έχω κάποια ενημέρωση για τον λόγο και τα χρήματα μου κατασχέθηκαν και δεν μου έχουν απαντήσει αν θα λάβω τα χρήματα που κέρδισα

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinania Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

If you are sure you made a mistake, please note that we may not assist you in such a situation. The personal information you use when creating an account must match the personal information from your documents. In cases you register with incorrect personal information, you are breaching the casino's rules in a way that we cannot intervene.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.