The player from Ontario experienced delays in withdrawing C$2,250 from Spinanga, having requested the withdrawal three weeks prior. Despite the website indicating processing times of 3-5 business days, there were multiple follow-ups with support that resulted in only generic responses and no funds received. Shortly after the complaint was filed, the withdrawals were processed, and the player confirmed that no KYC verification was required, nor were bonuses used. The complaint was thus marked as resolved.
Spinanga Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: C$2,250
Spinanga Casino
Safety Index:HighCase summary
Discussion
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1 year ago
Spinanga is not actively processing withdrawls. Spinanga Policy limits to withdrawls to $750 / day, $2250 per processing and $7,000 per month. Please note that Spinanga website indicates processing times of 3-5 business days. I have been attempting to withdraw C$2,250 since February 16th, and as of March 11th I have not received funds.
After repeated follow-ups with support, I have now received multiple copy and paste responses spread across multiple weeks indicating that my withdrawls are being processed, yet as of time of writing funds have not arrived and no pending KYC is available for my account.
Hoping Casinoguru can assist with ensuring players are protected and withdrawls are being processed. I have attached email transcripts of follow-ups with support team indicating the issue is being worked on to no avail.
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1 year ago
Dear InFrequentGambler,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Hi team,
Shortly after this complaint was filed withdrawals have been processed.
In short, i have previously completed withdrawals at this site but have often time(s) received long delays. No KYCs are required on my account and bonus money was never used.
Thank you for the help in the meantime. You may mark this as resolved
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1 year ago
Dear InFrequentGambler,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
