Spin Million Casino - Player's winnings have been confiscated.

I had a big win sometime last year £25k, £20k was paid out with £5k remaining. Then I won again, £15k and withdrew, as time went on I was asked for documents which I provided and then almost at the same time as piratespins voided my winnings for glitch these did as well. Both casinos are linked and I have proof of this. I have game ids for the big wins involved in the £15k but nothing for the £5k because it was so long ago. I will attach game ids here. I have already tried to complain but they say the decision is final.

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Dear Danp1977,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your winnings from the casino.

To better assist you in resolving this issue, could you please provide us with some additional information? Here are a few questions that will help clarify your situation:

• Did you accumulate your winnings with or without an active bonus?
• Do I understand correctly that your account is fully verified?
• Could you please tell me the exact dates when you won £15,000 and when your winnings were confiscated?
• Have you received any formal communication from the casino regarding the voided winnings apart from their claim that the decision is final? Please forward all relevant communications that could assist us with your case. Feel free to forward them to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hi, no the £15k was not on a bonus. The previous time was on a bonus but this was completed and as I said I had already been paid £20k of that win so why they stopped the other £5k is beyond me.

Yes I am fully verified.

The dates and times are on the screenshots I sent you. 14th March 2026

Dear player,

Unfortunately, we have reached a point where we are unable to move forward with your complaint. Typically, we would now attempt to contact the casino for an explanation. However, Spin Million Casino has a history of 20+ cases closed under our "No Reaction Policy," indicating that they are unwilling to cooperate with us.

Regrettably, we must close your complaint as "unresolved." This outcome will negatively impact the casino’s overall rating, and while I understand this is not the resolution you were hoping for, a lower rating due to unresolved complaints may eventually prompt the casino to change its approach.

Despite our best efforts—including multiple emails, live chat attempts, and reaching out to their affiliate team—the casino has consistently ignored our attempts to mediate issues. Given this pattern, we strongly recommend avoiding Spin Million Casino.

If the casino decides to cooperate in the future, they have the option to reopen this complaint at any time.

I truly wish I could offer a better outcome.

Best regards,

Jean