The player from Germany faced a withdrawal limit of €500 per day while having a balance of approximately €130,000, which meant he would take a year to access his funds. He was unable to adjust this limit despite inquiries to customer service. The complaint was marked as resolved by the player, and the issue was closed by the Complaints Team with no further details provided on the resolution. The player confirmed the resolution, and the case was archived accordingly.
Spin It Casino - Player’s withdrawal is restricted.
Resolved
Our verdict
Case closed
Amount: €130,000
Spin It Casino
Safety Index 5.7 Below averageCase summary
Discussion
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5 months ago
Translation
Hello. The casino only allows me to withdraw a maximum of €500 per day. My balance is approximately €130,000. It will therefore take me a year to access my money... Customer service keeps telling me they can't adjust my withdrawal limit. What can I do? Surely I don't have to wait a year for my money...
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5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin It Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful withdrawals from the casino in the past?
- Could you please advise where the information about the 500€ daily limit comes from?
- Were you informed about this limit by casino support? Would you be able to share with me the relevant communication about the payout limits?
- Did you achieve your current balance with the help of a bonus?
- Send emails, chat transcripts, or any other supporting evidence to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
TranslationHello. They run this through a VIP program. At my level, the limit is only €500.
I contacted support and they told me they cannot change it manually.
This only seems to be possible every 90 days. But I can't possibly withdraw my winnings (without the bonus) in 100 days... Unfortunately, the casino isn't accommodating me in this matter.
I have not made any other withdrawals so far.
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5 months ago
TranslationI contacted support again. Other providers offer a bonus payment for high winnings and balances. However, this casino is being difficult and is citing their terms and conditions and the maximum withdrawal limit of €500 per day and a maximum of three simultaneous withdrawals. I would like to withdraw €50,000, and it would take me more than a month...
I have forwarded the email correspondence.
Edited
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Matze392,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
