Spin.io Casino - Player’s withdrawal is blocked.

They blocked my withdrawal asking for kyc, when they state no kyc everywhere they advertise! just because I won! please help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear itslouis03,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it helps protect you and prevent misuse of your account.

KYC verification is a standard procedure that casinos may request, particularly before processing withdrawals. We at Casino Guru will do our best to help you complete the KYC process successfully.

To help me better understand your case, could you please answer the following questions?

• Did you already submitt required KYC documents?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.