The player from Austria faces issues with canceled withdrawals despite being informed by live support that the verification is complete. He continues to receive emails instructing him to contact live support for further assistance.
Spin Fever Casino - Player’s withdrawals are delayed.
Opened
Current status
Waiting for player to reply
6d 22h 50m 47s
Spin Fever Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
10 hours ago
Translation
The casino keeps canceling my withdrawals even though live support says the verification is complete. I then receive an email every time asking me to contact live support.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm the exact date when you requested the withdrawal?
- Could you please attach a screenshot of the verification tab in your player account?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
