Spin Fever Casino - Player’s winnings haven’t been received yet.

I requested a withdrawal for $4000 AUD via Bank Transfer on 26 Sep 2026. See attached reserved transaction.

I have previously withdrawn from SpinFever for various amounts including one of $6000 last year which I have attached as evidence that it shouldn't be an issue with verification/my account. Each time has been to the same requested bank account.

Previous withdrawals have taken at most 1-2 days to process and be received so the delay in this current one is of some concern.

The online support function seems to be disabled across both phone and desktop web versions of the site, and I have not had a response to my email to their support and VIP manager, nor have I had a response to my whatsapp message to my VIP manager. I recall the online support fuction working approx two weeks ago. This has raised some further concerns for me.

I am trying to work out how I can escalate this if money is not received within the next week or so.

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Dear Alasdair24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just letting you know that SpinFever's online chat is now working again. This was the response I received this morning when following up.

My withdrawal is still pending at this stage. Will advise if I don't receive within the 14 day period.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alasdair24,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean