The player from Germany had won 850 euros at Spinfever after completing all verification and conditions, but his account was deactivated when he attempted to withdraw 50 euros. The Complaints Team had attempted to assist by reaching out for additional information but received no response from the player. Consequently, the complaint was closed due to the lack of communication, although the player had the option to reopen it in the future if desired.
Spin Fever Casino - Player’s account has been closed after withdrawal attempt.
Closed
Our verdict
Player stopped responding
Amount: €850
Spin Fever Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
1 year ago
Translation
I won 850 euros at spinfever after I had fulfilled all the conditions and was verified. When I then fulfilled the bonus conditions and wanted to withdraw 50 euros, they simply deactivated my account. Please help.
Automatic translation:
Public
Public
1 year ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Fever Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted support and asked for an explanation? What response have you received?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Dear justinhottinger46,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
