Spin Fever Casino - Player believes that their withdrawal has been delayed.

Serious Complaint Regarding SpinFever – €700 Withdrawal Still Unpaid

I am extremely disappointed with the way SpinFever is handling my €700 withdrawal.

I am a fully verified player and have successfully withdrawn money from SpinFever several times in the past which were processed and received within just a couple of days. Therefore, I find the current situation extremely concerning.

I requested a €700 withdrawal directly to my Visa card, as I have done successfully before. Several days have now passed and the withdrawal is still not paid.

What makes the situation even more suspicious is that I have not received the usual withdrawal confirmation email. In the past, every withdrawal — and even every withdrawal cancellation and resubmission — generated a confirmation email. This time, there has been absolutely nothing.

I cant contact em cuz live chat is off no one answers also on my emails!

At this point, I have serious concerns about the way SpinFever is handling withdrawals and whether the casino is operating as transparently and reliably as it should.

I am giving SpinFever a final opportunity to resolve this matter and release my €700 without further unnecessary delay.

If my withdrawal continues to be delayed without a legitimate and clearly explained reason, I will proceed with formal complaints to the relevant gambling regulator/ADR and payment-related authorities, and I will provide them with the complete communication history and evidence of the pending withdrawal.

I will also continue documenting this case publicly so that other players can make an informed decision about whether they want to use SpinFever.

SpinFever: I am not asking for anything unreasonable. I simply want the €700 that I legitimately requested to be paid to me. Please resolve this immediately.

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Dear Handsup,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified , did already few other Withdrawals in the past ! What really disturbing is that i wrote several times to Support and getting no answer till now ! Live chat is off all the time so i have no idea whats happening ! In 2 days will be already 2 weeks since i did that Withdrawal !

Update : I have just tried to contact SpinFever again via their officially advertised support email address, support@spinfever.com. The email was rejected by Google’s mail server with error 550-5.1.1, stating that the email account does not exist.

This is particularly concerning because SpinFever’s own website currently lists this exact address as their official customer support email. Therefore, their advertised support email appears to be inactive/non-existent, while my €700 withdrawal remains unpaid.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Handsup,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean