The player from Denmark was unable to withdraw her winnings of DKK 20,010.75 from Spilleboden.dk since November 5, 2025, despite having used the platform successfully for over a year. She had contacted customer service multiple times but only received standardized responses, which raised concerns about the platform's financial stability. The Complaints Team extended the communication period but ultimately had to reject the complaint due to the player's lack of response to inquiries.
Spilleboden Casino - Player’s payout request is delayed.
Closed
Our verdict
Player stopped responding
Amount: 20,010 kr.
Spilleboden Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 months ago
Translation
Subject: Request for assistance regarding payouts on Spilleboden.dk
Dear Casino Guru,
I hope this letter finds you well. I am writing to request your assistance in connection with a payout problem I have experienced on Spilleboden.dk.
Since November 5, 2025, I have been unable to withdraw my winnings (DKK 20010.75) from this online gaming platform, which is licensed in Denmark. Due to the Danish license, it is necessary to log in with MitID to play, which eliminates the need for traditional account verification, as only the player himself has access to his account.
I have tried to resolve the issue by using three different browsers, clearing the cache and deleting the browser history, without success. I have also contacted customer service via both chat and email, but have only received standardized responses, informing me that I will be contacted via email.
I have asked if this problem is widespread or if it only concerns my account, as I have been a customer at Spilleboden.dk for over a year and have received payouts of over 50,000 DKK during this period without any previous problems. However, customer service has refused to comment on such questions in chat support.
This lack of help and the unusual behavior from customer service has given me cause for concern as to whether Spilleboden.dk is in financial difficulty or experiencing other problems.
I am eager to withdraw my money, but the system is not showing the final part of the withdrawal process where I need to select a withdrawal method. I have documented the issue with video recordings of the screen, screenshots of all relevant information, and all communication with customer service, including the email I sent them.
I would greatly appreciate your help in resolving this matter.
NOTE: No bonuses, free spins or anything else have been received, funds from my own credit card have only been used for gaming - Spilleboden.dk does not provide bonuses or other promotions.
Kind regards,
Latifa
Automatic translation:
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you completed the wagering requirements of your most recent deposit before attempting to withdraw your winnings?
- Could you please send me a screenshot of the error message that appears when you try to withdraw your winnings?
- Have you tried selecting a different payment method for processing your withdrawal?
- Which payment methods have you used in the past to withdraw funds from this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
