The player from the United Kingdom had requested a withdrawal one month ago, but despite the casino's stated timeframe of 21 business days, he had not received his funds and continued to receive repetitive responses. The Complaints Team had determined that they could not proceed with the complaint due to the casino's No Reaction Policy, which had resulted in numerous unresolved cases. Consequently, the complaint was closed as unresolved, and the casino's rating was negatively impacted. The player was advised to avoid Spicy Jackpots Casino due to its lack of cooperation.
Spicy Jackpots Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 180
Amount: €2,000
Spicy Jackpots Casino
Safety Index:Very lowCase summary
Discussion
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7 months ago
The casino says 21 business days but I am now 26 and keep getting the same answers
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7 months ago
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Dear Ryan8866,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to this thread?
Have you accumulated your winnings with the help of bonus, please?
Thank you in advance for your cooperation and reply.
Best regards,
Katarina
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7 months ago
I did use a bonus to help me get the winnings but I passed the wager.
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7 months ago
Dear player,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice, as it appears to be a common practice for Spicy Jackpots Casino to ignore our attempts to mediate any issues completely. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have been unsuccessful as the complaints have grown in number. We strictly recommend staying away from Spicy Jackpots Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Kind regards,
Katarina
