The player from Germany had requested a withdrawal of 575 euros from Spicy Jackpots casino three weeks prior but had seen no progress. Despite having a verified account, attempts to contact the casino via live chat and email had been unsuccessful. The Complaints Team had closed the complaint as 'unresolved' due to the casino's consistent 'No Reaction Policy' and lack of response to multiple mediation attempts.
Spicy Jackpots Casino - Player's withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 138
Amount: €575
Spicy Jackpots Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 year ago
Translation
Hello,
On December 19, 2024, I made my first withdrawal of 575 euros from the Spicy Jackpots casino. My account is verified. However, nothing is happening and attempts to contact them have been unsuccessful. The live chat is AI-controlled and there is no response to emails. There have already been complaints about this casino. Please feel free to try anyway.
Automatic translation:
Public
Public
1 year ago
Dear Tornado123,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please share a screenshot of your withdrawal request either here or to my email at [email protected]?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
Public
Public
1 year ago
Dear Tornado123,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spicy Jackpots Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
