SpellWin Casino - Player's deposit is delayed.

I have made a deposit with the casino, they took the money out of my bank and didnt place it on my balance and IV sent 40+ emails live chat in more than 4 occasions. They keep telling me to send more and more bank statements, when I have proved the money has left my account, I'm on the verge of just giving up as they are very unhelpful 2 weeks now this has been going on.

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Dear ryan1212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean