SpellWin Casino - Player's account is closed after legitimate winnings.

Nachdem ich dort mit einzahlungsbonus gespielt habe und legitim gewonnen habe, wurdemeinkonto gesperrt und sie weigern sich, mich zu bezahlen. Sie sprechen von "Strategien sind nicht erlaubt". Mir ist nicht bewusst, irgendwelche Strategien verwendtet zu haben, ich habe einfach nur slots gespielt. Was für ein witz...

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Dear luggef3,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.