SpellWin Casino - Player questions casino's licensing and payment practices.

This casino has allowed me to join and deposit on their site. When they send their emails and you click on the link it takes you to a site that states it does not accept people from my jurisdiction so how have I been able to join and deposit?

They also use payment processors who use fake businesses such as clothing companies, book stores etc to hide payments. They are dispicable and just refer back to their terms regarding their licence but nowhere on their website does it state they are licensed at all!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpellWin Casino.

According to our review, the casino cites the United Kingdom as a restricted country in its terms and conditions.

I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account, as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their legitimate winnings. 

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any unspent balance on your account you wish to be refunded?
• Have you contacted the casino regarding the issue? With what result?
• Is your account closed, or is it still accessible to you?

Thank you very much in advance for your reply.

Best regards,

Tomas

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But surely them allowing me to join and deposit and even have UK as an option is not right? Also when they email me and I click on their link it tells me my jurisdiction is restricted but they continue to allow me to log in? It’s only when I received the cashback email they sent me after I’ve joined and deposited. So it’s ok for them to use fake companies to process payments?

so it’s only when they owe me money that you help?

Thanks for sharing your point of view.

I understand your concerns. If players wish to play in such casinos, the casinos are obligated to pay them winnings.

Please let me know whether there is any unspent balance on your player's account; otherwise, our recommendation would be not to continue playing in casinos you don't trust.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear LizzieCG,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas