SpellWin Casino - Player believes that their withdrawal has been delayed.

hey my withdraw still pending from the 26/03 and i have no updates every time the same email.

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Dear Thanosarg1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

hey there i have full verify my acc.

its been 9 business days now..

Dear Thanosarg1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

no its still the same..no updates no nothing.

no updates from the casino keep saying that they dont have any updates for my withdrawal! this is ridiculous its still pending from 26/3 13 banking days!

Dear Thanosarg1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

yes i made successful withdraws within 3 days max

my KYC is complete

i wager and then i withdraw

casino games

i just sent you all the emails!

still no updates keep saying the same thing! they dont have any update from the finance deparment

Dear Thanosarg1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Thanks 🙏 i hope you receive my emails with all the conversations with the casino

i have NO updates from the casino...my withdraw pending from 26/03

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear SpellWin Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

First of all, we sincerely apologize for the inconvenience caused.

In order for us to review the case in detail and clarify the situation, we kindly ask the player to provide their Player ID.

Once we have this information, we will be able to investigate the issue and provide further updates.

Thank you for your cooperation.

Best regards,

SpellWin Casino Team

We sincerely apologize for the delay in your payout — we understand how inconvenient this can be. Please rest assured that we are actively working on improving processing times. However, in some cases, the timing may depend not only on us but also on third-party processes.

We have already contacted the KYC department, and your payout is currently being processed with high priority. Please expect the funds to be credited in the near future.

Thank you for your patience and understanding!

i just receive an email about my withdraw it say its complete but i didnt see any money at my bank acc

i receive my money with a BIG BIG BIG DELAY

Thank you for informing us and for the update. We truly appreciate it.

Once again, we sincerely apologize for the delay and any inconvenience caused. We are continuously working to improve our processes to provide a smoother experience.

YOU MUST REWARD ME WITH SOMETHING! ABOUT THIS SITUATION! CAUSE YOU EXCEED THE LIMIT FOR 14 DAYS PAYMENT PROCCESS

Thank you for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru