Spartans Casino - Player's withdrawal is delayed due to payment provider issues.

Spartans.com has left my withdrawal pending for well over a week. They still can't tell me when it will be paid.

I played with the casino's bonus and then requested a withdrawal. When it stalled, I contacted support through live chat.

Support followed up by email. They said their payment provider has technical issues. They also said they have no estimated timeframe for a fix.

They didn't raise a verification issue, a bonus problem or a breach of terms. The only reason they've given is their own provider.

Spartans chose that provider, so the delay is theirs to solve. The money is mine. If this provider can't pay it out, they need to use one that can.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spartans Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts from the casino in the past?
• Is your account accessible to you? Can you log in and share a screenshot of your balance or pending payout request?
• Did the casino suggest using a different payment method in order to process your payout? Have you suggested it to support?
• Does the bonus carry any maximum cashout? Please share a screenshot of the bonus or a link to the bonus and its associated (specific) terms and conditions.
• Could you please share with me your communication with the casino regarding the issue you refer to in your first post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear wheelersgirl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru