Spartans Casino - Player's withdrawal is delayed.

I did a withdrawal on the 17th of September didn’t receive it, it’s now October 3rd and I’m still waiting for it, support keeps saying the same thing that payment providers are down, I don’t believe it takes that long to put up amount $2333

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Dear Alite,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

1- yes. I have withdrawn many times before this, in fact the day before (September 16th) they were working normally

17 September 2026

I never use bonuses.

Yes I have 

Dear Alite,

Thank you for the clarification.

Could you please provide a screenshot showing the $2,333 withdrawal requested on September 17, including its current status and, if possible, the date of the request?

You can upload the screenshot directly here or send it to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

I did one on 17th and cancelled it on the 23rd and did another withdrawal the same day so from September 17th to October 9th still nothing

Currently October 12th (still nothing) and support hasn’t replied even once since then.

Dear Alite,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Alite,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

I understand your concerns, and please be assured that we will do our best to clarify the situation and work towards resolving the matter as soon as possible.

Should there be any updates or additional information you would like to share since your last message, please feel free to let me know.

As a first step, I will try to contact a casino representative outside of this thread, as we do not yet have an established contact for the casino. If there are any new developments on our side, we will make sure to keep you informed.

Thank you for your patience and cooperation.

Best regards,

Maria

it’s currently October 15th, they stopped responding to emails, support on their site been down ever since. This looks like some type of exit. I just want my $2.2k

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.