The player from Norway claimed he had been scammed out of $3000 by Spartans while playing certain games with low RTP, expressing confusion about how this amount was lost. The Complaints Team attempted to clarify the situation by asking the player for details about the bonus usage, the specific game played, any warnings received, and previous withdrawals. However, due to the player's lack of response to multiple inquiries and reminders, the complaint investigation was unable to proceed. Consequently, the complaint was closed for the time being, though the player could reopen it by resuming communication.
Spartans Casino - Player believes he was scammed for $3000.
Closed
Our verdict
Player stopped responding
Amount: 3,000 USD₮
Spartans Casino
Safety Index 6.4 Below averageCase summary
Discussion
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3 weeks ago
Spartans scammed me out of $3000 because I was playing certain games which had low rtp, which makes no sense to steal u out of $3000. I'm curious what led to the amount of $3000
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link or a screenshot of it.
- Which game with a low RTP did you play that led to the casino’s decision to confiscate your winnings?
- Did you receive any pop-up notification or warning indicating that the casino restricts the game you were about to play?
- Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear JamesGgamble,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
