Spades Queen Casino - Player's withdrawals have been denied.

I have attempted to withdraw multiple times, but all 4 requests were canceled and denied. The reason they provided is that they need a bank statement, which I cannot provide because I deposited using a credit card. I have already sent them all the information from my card and bank, and it was approved. However, they insist that I must provide a bank statement. I called my credit card bank, and they said this is not possible as it is not a bank account. The transactions verifying my deposits are already with the casino, and everything was accepted, but it is still not enough.

Dear Damaca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the missing credit card bank statement seems to be the only issue?
• Have you provided any other documents and have they all been approved?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello The account is verified I played without a bonus yes the statement is the problem the withdrawal has not been processed yet nor rejected it is currently pending all documents have been accepted which proves that the credit card in question belongs to me

It's about 180 euros. The payment is still pending. I see this as a delaying tactic because you can cancel the payment. I won't do that anymore. 180 euros are outstanding

You can close the request unresolved money lost

Thank you for your reply, Damaca. Do I understand correctly that you wagered all your winnings?

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.