Spades Queen Casino - Player’s withdrawal has been delayed.

It's best to stay away from this casino. A warning to all players!!! Winnings are not paid out, and the only response to inquiries is excuses and stalling tactics. Even with VIP customers!!! According to the terms and conditions, winnings must be paid out after a maximum of 3 days. The casino is therefore deliberately violating the terms and conditions. Casinos of this type should be banned!!!!

Dear Million23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

…leider ist bisher noch immer keine Auszahlung erfolgt und ich werde weiterhin mit Floskeln seitens des Casino Supports vertröstet. Ich bitte um Ihre Unterstützung! Danke

…und ich warte noch immer auf meine Auszahlung!!! Nun sind schon 12 Tage vergangen. Mein Konto ist längst verifiziert. Ich kann einfach nicht nachvollziehen, warum Gewinne absichtlich zurückgehalten werden. Vom VIP Support heißt es immer nur „Abhebung ist in Bearbeitung und wird bald ausgezahlt". Aber das erzählen sie mir schon seit über 1 Woche. Was soll das? Lt. AGB müssen Auszahlungen spät. nach 72 Stunden bearbeitet sein. Mit der Bitte um Hilfe!!!

Die ersten 5.000 Euro von insgesamt 13.000 Euro wurden heute ausgezahlt

Dear Million23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

mir wurden bislang 10.000 Euro von insgesamt 13.000 Euro ausgezahlt. Allerdings wurde mein Konto heute einfach so aus mir unerfindlichen Gründen deaktiviert. Dieses Casino macht nur Probleme!!!!

Dear Million23, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you been informed by the casino of the reason your account was deactivated?

Did you play using any active bonus when you won the €13,000?

Did you play casino games or bet on sports?

Has the casino provided any information on whether the remaining €3,000 will still be paid out, despite the account deactivation?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi,

ich kenne den Grund kam nicht. Heute kam eine automatisierte Mail, dass mein Zugang deaktiviert wurde - ohne Grund! Es kam auch keinerlei Info dazu, was mit den noch offenen 3.000 Euro passiert. Dieses Casino gehört wirklich verboten!!! Ich habe keinen Bonus gespielt, nur Echtgeld. Ich habe nur Slots gespielt; keine Sportwetten oder ähnliches.

Dear Million23, did you have a withdrawal request for the remaining €3,000 before your account was deactivated?

Dear Million23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.