The player from Germany had a verified account and requested a withdrawal on March 3, 2026, using the same method as his deposit. He experienced delays and received unclear responses from customer support. We attempted to gather more information by asking about his previous withdrawals, submitted verification documents, and bonus status to better understand the issue. However, due to the player's lack of response to our inquiries and reminders, the complaint was closed without further investigation. The player retained the option to reopen the complaint if he chose to resume communication.
Spaceslotz Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €300
Spaceslotz Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 month ago
Translation
I requested a withdrawal on March 3, 2026. My account is verified. I made deposits previously and chose the same withdrawal method as I used for the deposit. I keep getting the runaround in the chat. Please help.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Nicozur,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
Please allow me to ask you a few questions so I can better understand the situation:
- Have you made any successful withdrawals before?
- Could you please confirm which verification documents you have already submitted and when?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petra
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3 weeks ago
Dear Nicozur,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
