Spaceslotz Casino - Player’s withdrawal has been delayed.

Every time I messaged them, they tell me I need to email them my complaint. When I emailed them my complaint it bounces back because there’s something wrong with the email server and I’ve informed them of this and that they still won’t listen and now they refuse to speak to me at all on the chat service. All I want is the money that’s owed to me. I won it Fair and square and they don’t even respond.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ajay81uk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me any recent communication from when you attempted to resolve the situation? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ajay81uk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Morning Thomas, I responded to your email directly. I look forward to hearing your thoughts.

Dear Ajay81uk,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ajay81uk,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Spaceslotz Casino to join this conversation and assist in addressing the complaint.

Dear Spaceslotz Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Thank you for getting back in contact with me. I really do appreciate all your hard work.

I really don’t think they’re going to respond as they aren’t responding to any of my emails or messages on their chat service so I don’t think they’re going be responding to you on here but I hope they do!

Spaceslotz Casino

I kindly request you join the conversation so that together we can find a positive resolution to this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ajay81uk

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid licence and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may help to change the casino's approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend that you choose casinos based on their reviews and ratings in future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Munya Shumba