Spaceslotz Casino - Player’s withdrawal has been delayed.

Every time I messaged them, they tell me I need to email them my complaint. When I emailed them my complaint it bounces back because there’s something wrong with the email server and I’ve informed them of this and that they still won’t listen and now they refuse to speak to me at all on the chat service. All I want is the money that’s owed to me. I won it Fair and square and they don’t even respond.

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Dear Ajay81uk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me any recent communication from when you attempted to resolve the situation? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas