Space Fortuna Casino - Player's withdrawal is delayed.

spacefortuna has been withholding my funds for 15 days now, i have repeatedly verified my account, i have made multiple withdrawals on this website and yet they keep asking me for verification every time...this time tho they are unresponsive, not verifying me and not paying me neither

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Dear Kingspadeaces22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify which documents you have already provided and when exactly you sent the last one?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello there yes , ive made 7 prior withdrawals with this website, ive verified at least 5-6 times already... yes i accumulated my winnings via bonuses while respecting all their terms and conditions....ive sent multiple ids, selfies, bank statements, proof of address all multiple times... last i sent was over 2 weeks ago

Thank you very much for your reply. When was the last time you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

i contact the casino every couple of days on live chat, they have now disabled my account

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Do I understand correctly that you had C$4180 (dispute value) in your casino account, before it was closed? Have you received any explanation from the casino regarding the blocked account?

Dear Kingspadeaces22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru