Solverde.pt Casino - Player’s deposit has never been credited to his account.

2 days ago I made 3 deposits at Casino Solverde, and the money was not credited to my Casino account. I sent proof that the money left the NETELLER account, in my deposit history in the Solverde account it also did not enter and I have not seen the money since then. They just tell me it's being treated but what's true, the money still doesn't come in. A shame

Dear Thegomez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I do not understand what there is to investigate, a deposit is made, information is given that the payment was successful to the Casino and the money does not enter my account, on 3 separate occasions, we have already lost a lot of money playing, we still have to lose money without playing?

Thank you for your reply, Thegomez. Unfortunately, sometimes transactions get stuck in an intermediary bank (somewhere between your bank and the casino's bank). Therefore you need to contact the payment provider to trace the deposit to see if this was the case or not. If your payment provider confirms that the transaction was completed successfully, please get back to us and we will proceed with further investigation.

Do not forget to save any communication between you and the payment provider as we will need this in the future. Thank you for your understanding.

It's solved, thanks for your attention

Dear Thegomez,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru