The player from Spain is facing issues withdrawing his winnings of 50 euros from Solcasino due to a persistent blocking message despite completing the required payment method verification and making two additional deposits of €20. He has contacted customer service multiple times with no response and is requesting assistance to unlock his account and release his funds.
Solcasino - Player's withdrawal is delayed and funds are blocked.
Opened
Current status
Waiting for player to reply
6d 14h 40m 40s
Solcasino
Safety Index 8.2 HighCase summary
Discussion
Public
Public
3 days ago
Translation
A few weeks ago, I participated in a promotion at Solcasino and received a balance of 50 euros. To withdraw the funds, the platform required verification of my payment method, a process that took two weeks to complete.
Once the verification was complete, when I tried to withdraw my winnings, the system issued the following blocking message: "Additional verification required. To withdraw with this payment credential, first provide a method-specific credential by making a deposit using the same deposit method."
Strictly following the instructions in the message, I made an initial deposit of €10. When the error persisted, I made a second deposit of another €10 (both deposited instantly and reflected in my balance via BBVA, totaling an additional €20). Despite having met the platform's requirements, the system continues to display the exact same block and prevents me from withdrawing my funds.
I have tried contacting customer service through their live chat and email repeatedly, but I have received no response or solution. They are unfairly holding and withholding funds despite providing proof of payment and complying with their policies.
I request the mediation of this platform so that Solcasino unlocks my account and proceeds with the immediate payment of all my funds.
Automatic translation:
Public
Public
9 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
Public
9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Solcasino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible? Can you log in?
- Did you achieve your winnings with the welcome no-deposit bonus
- Could you please share with me your communication with the casino you refer to in your complaint post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
