Solcasino - Player's account has been closed with funds withheld.

Solcasino blocked my account after I made a profit and is holding €288.96 from a winning bet, without giving any solution or real explanation, acting in a clearly dilatory and bad faith manner.

On January 7, 2026, I withdrew €2,600, a withdrawal that was approved and paid correctly after a week of putting dozens of obstacles in my way to make the withdrawal.

After that payment, my account was blocked. At that time, I had already placed a bet, which was settled as a winner on January 8, 2026, generating €288.96, an amount that the casino is withholding.

I have attached complete documentary evidence:

Fully verified account

Withdrawal of €2,600 approved and paid

Winning bet of €288.96 (January 8)

Emails sent daily for 2 weeks

Automatic or non-existent responses from the casino

From customer service, the only and last response I received was on January 14th:

"That's all we can tell you from customer service; they will reply to you by email."

That email never arrives.

The casino:

It does not explain which rule has been violated.

It provides no evidence

He doesn't give deadlines.

It does not respond effectively

Withholds legitimate player money

This behavior seems to aim to wear down the player so that he gives up claiming a relatively small amount, keeping the money withheld without resolving the case.

It is a documented and proven pattern of unjustified withholding of profits and locking up after winning.

I request immediate payment of €288.96 and the cessation of this abusive situation.

I'd like to take this opportunity to state that Sol Casino creates endless obstacles and excuses to prevent withdrawals. They even made phone calls of dubious legality. Sol Casino is not safe. Sol Casino is a SCAM.

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Dear solestafa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you provide details about your account verification process and any documentation submitted?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi Petra,

Thank you for your response. Here is all the requested information:

1. Game type

All bets were on football sports bets.

I didn't play slots or live casino games.

2. Account Verification

The account is fully verified.

Solcasino requested documentation from me, I sent it and it was approved.

They even made verification phone calls to me, after which they authorized and paid a withdrawal of €2,600, confirming that the account was properly validated.

Attached are screenshots where the casino itself states "we do not require documents from you".

3. Bonds

I didn't use any bonus.

All winnings were obtained with real money, with no wagering requirements or promotions.

4. Real problem (the important thing)

The problem is not the verification or the type of game.

The problem is that I won €2,600 two days after registering, which triggered the casino's internal alarms as an "unprofitable player".

After paying me those €2,600, they blocked the account for no specific reason, but at that time there was already a valid bet in progress, which was resolved as a winner and generated €288.96, a balance that was retained.

Since then:

They do not explain any rule that was broken.

They provide no evidence

They don't give deadlines

They close tickets without responding.

and they keep the money blocked

I have attached screenshots of:

verified account

€2,600 withdrawal approved

winning bet of the day 8

emails sent without a response

The casino sent a message stating they don't require any further documentation. I can provide any proof they request; everything is perfectly documented, and the case is clear beyond a doubt.

I remain at your disposal to provide any additional information, but the case is clear:

The withheld balance corresponds to a legitimate bet placed before the block, and there is no justification for not paying it.

Thank you for your help.

All the best

Dear solestafa,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.