Solcasino - Player’s account has been closed.

My complaint isn't about a withdrawal, it's about my account being closed overnight. I don't understand why they closed my account for some alleged fraud, especially since it wasn't one of the casinos I deposited the most at. I don't know where they got that information. Anyway, I didn't play much there, or maybe it's because I almost never won, but it upsets me that they closed my account without even giving me a chance to defend myself. They're completely unprofessional.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Did you have any remaining balance in your casino account, please?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina